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Grey provided with email correspondence showing that he first wrote to the support email address at a.m.

Confused, Grey tried to pull up his Venmo account, but his password no longer worked.It’s true for us, it’s true for Venmo, it’s true for all these services.” Venmo did not respond to multiple requests for comment.Lisa Kornblatt, a spokeswoman for Braintree, the company that acquired Venmo in 2012 and was subsequently bought by Pay Pal in 2013, on Monday pointed me to Pay Pal’s security and privacy policies, and didn’t respond to further inquiries.Grey isn’t the only one to report an experience like this.Peruse replies to the @Venmo Support Twitter feed and you’ll find plenty of users complaining that the company has not answered their emailed requests for assistance.

They have fraud departments to handle problems like Grey’s, and dedicated hotlines for customers to call if something happens.

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